Our default courier is DHL, but other delivery methods will be applied to special goods. Lights are made after you do order online. Although lights is standard terminal product, our customer service will contact our customers to confirm size and top construction by email in case there are size misunderstanding or order alternation. General speaking, it will take about 10 days to make the lights, and the parcel will arrive in about 4-5 business days after delivery, which depends on destination.
Damaged & Defective Goods
On lightsinhome.com site, we checked the goods carefully before we send to our customers. But if there is any problem happens during delivery, please rest assured, we will solve problem. Meanwhile, we hope the customer can contact us, cooperate with us and kindly give us some time.
Please pay attention when you signing the parcel. If there is any problems with the parcel, please open the parcel and check it in front of courier. If there are problems, please contact your local delivery company and contact us at once, so we can help you .
Notice: Once the parcel has arrived in your country, there might be customs fee. And you should be responsible for it, because it is policy in your country and we cannot control that. We suggest you can contact your local post office for more information. lightsinhome.com will not be responsible for these fees.